Refund Policy
At Honeycrown Perfumery, we are committed to ensuring customer satisfaction. Please review our refund policy below.
1. Eligibility for Refunds
Refunds are available for products returned in their original, unused condition within 14 days of receipt. The product must be unopened, with all packaging intact.
2. Non-Refundable Items
-
- Items on sale or clearance
-
- Opened or used products
3. Process for Refunds
To request a refund, please contact our customer service at [email]. Once approved, refunds will be processed to your original payment method within 5-7 business days.
4. Return Shipping Costs
Customers are responsible for return shipping fees, except in cases of incorrect or damaged items received.
5. Exchanges
If you would like to exchange an item, please reach out to us, and we will guide you through the process.
6. Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us immediately. We will offer either a replacement or a full refund, including shipping costs, at no additional charge.
For further inquiries about our Refund Policy, feel free to contact us at info@honeycrown.com.ng.
